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Nothing is known about Hank's life prior to or as the outbreak began.
Hank is first seen on one of the shelves in Howe's Hardware when Clementine and the cabin and ski lodge survivors are entering the store. Later, he is on the roof talking with Tavia with a walkie-talkie. The next day, he accompanies Tavia to get Rebecca, Sarah, Jane, and Nick (Determinant) to the bathroom, and accompanied Troy to get Clementine, Kenny, and Mike. Later he is seen guarding the main room of the store along with Tisha and Russell (Determinant). Later after Clementine turns the P.A. System on, Hank is briefly seen running through the store.
Alvin saved in "A House Divided" (Dead): If Alvin was saved in "A House Divided", Hank will go up to the office and shoot Alvin in the shoulder, but before Alvin could die from the wound, he is able to shoot Hank in the chest, killing him. As his brain was not destroyed he would have reanimated, however, he would have soon been put down by Tavia or another Howe's member that came to shut down the PA.
Alvin killed in "A House Divided" (Unknown): If Alvin was killed in "A House Divided", Hank will go up to the office but can't get in due to Clementine blocking the door with a file cabinet. It is unknown whether or not he survived the incoming walker herd.
If Alvin was saved in "A House Divided", Hank will go into Carver's office in order to try and disable the PA system that Clementine activated. He finds Alvin and shoots him in the shoulder. Shortly before Alvin dies from the wound, he is able to shoot Hank in the chest, killing him instantly.
This list shows the victims Hank has killed:
Tavia and Hank are rarely seen interacting, but they are assumed to have a stable relationship. When the two are seen talking over a walkie-talkie, they appear to have a general conversation that isn't solely focused on work, showing they hold a stable relationship.
- "It's crazy about Reggie, huh?"
- —Hank to Tavia about Reggie.[src]
While not seen interacting, it seems Hank and Reggie have a stable relationship. While talking to Tavia via walkie-talkie, Hank appears to be saddened about his death, and did not think Carver was going to let him back in the main group.
- "Of course he does, but he thought the same thing last time."
- —Hank to Tavia about Carver.[src]
From what interaction Hank and Carver have, Hank appears to be annoyed by Carver. For example, while talking to Tavia about the herd, they are hoping the herd will pass by them. Hank mentions the last herd and how Carver thought that they were ready for it, and he appeared to be annoyed by it. If Carver shoots Alvin in "A House Divided", Hank will mention that he respects Carver for doing so, although it is unclear whether or not because he hated Alvin or because he believed it was the right thing to do to a bunch of ingrates who shirked their responsibilities.
- Hank is the fifth character Sean Ainsworth has voiced, the other four being the voice operator, the Macon Resident, a Save-Lots Bandit and a walker.
- Hank is the only member of Carver's group to have a determinant status.